Frequently Asked Questions
Everything you need to know about your next sim racing upgrade.
What is the standard shipping time for simulation hardware?
Most orders are processed within 24-48 hours. Depending on your location, standard shipping typically takes 3-7 business days. You will receive a tracking number as soon as your gear leaves our warehouse.
Do your steering wheels and pedals work on both PC and Console?
Compatibility varies by product. While most of our high-end direct drive bases are PC-compatible, specific models are required for PlayStation or Xbox support. Please check the 'Compatibility' section on the individual product page before purchasing.
What is your return policy for open-box electronics?
We offer a 30-day return policy. If the item has been opened or used, a 15% restocking fee may apply. All returned items must include original packaging and all accessories to qualify for a refund.
Do you offer a warranty on high-performance sim gear?
Yes, all new electronics at Player1 Sim Gear come with a minimum 1-year manufacturer warranty covering defects in materials and workmanship. Extended protection plans are also available at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm so you can build your rig now and pay over time.
How do I update the firmware on my new peripherals?
To ensure peak performance, we recommend downloading the latest drivers from the manufacturer's website. Connect your device via USB to a PC and follow the on-screen instructions in the hardware's proprietary software suite.